Binoy .
Expert
india Bengaluru, India ( GMT )
Expert
19 Jahre Erfahrung
Kann beitreten ASAP Englisch: Fortgeschritten
Über

As an accomplished professional in business advisory roles, I have a wealth of experience utilizing data and analytics to drive innovation and generate new business solutions. My technical knowledge spans a broad range of areas, including business intelligence, statistical modeling, and predictive analytics, and I possess a keen aptitude for designing and implementing data science and business intelligence systems. Additionally, I excel in developing and leading Data Science & Analytics teams and have a proven track record of success in doing so. Over the course of my 18-year corporate career, I have worked in a variety of roles and disciplines, including strategic planning for new business opportunities, analytic solution design, project management for data science initiatives, consumer finance risk analysis, and leadership of data science projects. With a steadfast dedication to innovation and a strong desire to identify new opportunities, I am poised to make a valuable contribution to any organization seeking to leverage data and analytics to drive growth and success.

As an accomplished professional in business advisory roles, I have a wealth of experience utilizing data and analytics to drive innovation and generate new business solutions. My technical knowledge spans a broad range of areas, including business intelligence, statistical modeling, and predictive analytics, and I possess a keen aptitude for designing and implementing data science and business intelligence systems. Additionally, I excel in developing and leading Data Science & Analytics teams and have a proven track record of success in doing so. Over the course of my 18-year corporate career, I have worked in a variety of roles and disciplines, including strategic planning for new business opportunities, analytic solution design, project management for data science initiatives, consumer finance risk analysis, and leadership of data science projects. With a steadfast dedication to innovation and a strong desire to identify new opportunities, I am poised to make a valuable contribution to any organization seeking to leverage data and analytics to drive growth and success.

Erfahrung
C
Director Data & Analytics
Clarivate
Feb'21- Dec'22

- Developing and implementing data and analytics strategies to support customer experience initiatives, including defining key performance indicators (KPIs) and identifying insights to drive business decisions. - Collaborating with cross-functional teams to integrate customer data from multiple sources, including transactional data, social media, and customer feedback. - Ensuring data quality and accuracy through regular data cleansing and validation processes. - Managing and maintaining customer analytics platforms, including data warehousing, business intelligence tools, and customer analytics software. - Creating dashboards and visualizations to effectively communicate insights to key stakeholders, including executives, product teams, and marketing teams. - Conducting deep-dive analyses to identify trends, patterns, and opportunities to improve customer experience, loyalty, and retention. - Working closely with product teams to integrate customer feedback into product development processes, including evaluating the impact of new features on customer experience. - Providing thought leadership on emerging trends and best practices in data and analytics in the customer experience domain. - Managing a team of data analysts and data scientists, including recruiting, training, and developing team members to ensure a high level of data expertise. - Developing and maintaining relationships with key external partners, including vendors, consultants, and academic institutions to stay current on the latest trends and technologies in data and analytics.

C
Manager AI/ML Projects
Cognizant Technology Solutions
Jan'19- Jan'21

- Leading the design, development, and implementation of AI/ML projects in the telecom domain, including natural language processing and predictive modeling. - Collaborating with cross-functional teams, including data scientists, engineers, and business stakeholders to identify business problems and develop data-driven solutions. - Identifying data sources, collecting and cleaning data, and conducting exploratory data analysis to identify patterns, trends, and anomalies. - Developing and deploying AI/ML models using tools such as Python, R, and SQL and ensuring model performance and accuracy through ongoing monitoring and validation. - Communicating project progress and results to stakeholders, including senior management, business units, and customers, and making recommendations for future enhancements and improvements.

I
Industry Consultant & Business Analyst (Telecom Industry)
IBM
Oct'09- May'16

- Conducting market research and analysis to identify trends, opportunities, and threats in the telecom industry, including new technologies, competitive landscape, and regulatory changes. - Providing strategic advice and recommendations to senior management and business units on market trends, customer needs, and business models to support growth and profitability. - Developing and maintaining relationships with key industry players, including telecom operators, equipment vendors, and regulatory agencies, to stay current on the latest industry developments and best practices. - Collaborating with cross-functional teams to develop business cases and project plans for new initiatives, including product launches, network upgrades, and mergers and acquisitions. - Communicating findings and recommendations to internal and external stakeholders, including executive management, board members, and investors, through presentations, reports, and other forms of communication.

L
Telecom Fraud Consultant (Sweden, Nigeria)
Lavastorm Sweden
Jan'08- Nov'08

- Identifying and analyzing potential fraud risks and vulnerabilities in telecom systems, including billing, call routing, and network infrastructure, and developing strategies to mitigate these risks. - Conducting fraud investigations, including data analysis and forensic investigations, to identify fraudulent activity and determine the extent of losses incurred by the company. - Collaborating with cross-functional teams, including legal, compliance, and operations, to develop policies and procedures to prevent fraud, and ensure compliance with regulatory requirements. - Developing and implementing fraud detection and prevention systems using data analytics and machine learning techniques, and continuously monitoring the effectiveness of these systems. - Providing training and education to internal stakeholders, including customer service representatives and network engineers, to raise awareness of fraud risks and promote best practices for fraud prevention and detection.

C
Telecom Billing Consultant (Singapore, UK, Australia)
Comverse
Feb'07- Jan'08

- Designing, implementing and managing billing systems and processes for telecom operators, ensuring accurate billing and timely invoicing of services. - Conducting billing audits and reconciliations to identify and resolve discrepancies and errors, and ensuring compliance with regulatory requirements. - Collaborating with cross-functional teams, including customer service, finance, and sales, to develop pricing and packaging strategies for telecom services. - Developing and implementing pricing models and rate plans, and analyzing customer usage patterns to optimize revenue generation and profitability. - Providing training and education to internal stakeholders, including customer service representatives and sales teams, to ensure a high level of understanding of billing systems and processes, and promoting best practices for billing accuracy and customer satisfaction.

C
Telecom Revenue Assurance Consultant (Singapore)
Consistel
May'06- Feb'07

- Developing and implementing revenue assurance strategies, policies, and procedures to ensure the accuracy and completeness of billing and revenue reporting. - Conducting revenue analysis and forecasting to identify potential revenue leakages and opportunities for revenue optimization, and recommending corrective actions. - Collaborating with cross-functional teams, including finance, legal, and compliance, to ensure compliance with regulatory requirements and industry standards. - Designing and implementing revenue assurance systems and tools, including data analytics and machine learning techniques, to improve revenue management and reduce revenue loss. - Providing training and education to internal stakeholders, including customer service representatives, sales teams, and finance teams, to promote awareness of revenue assurance risks and best practices, and ensure a high level of compliance with revenue assurance policies and procedures.

C
Telecom Revenue Assurance Consultant
Connectiva
Mar'05- Mar'06

- Identifying and analyzing revenue leakage and fraud risks in telecom systems, including billing, charging, and customer care systems, and developing strategies to mitigate these risks. - Conducting revenue assurance audits and reconciliations to identify and resolve discrepancies and errors, and ensuring compliance with regulatory requirements. - Developing and implementing revenue assurance frameworks and controls, and continuously monitoring and improving the effectiveness of these controls. - Collaborating with cross-functional teams, including finance, billing, and operations, to identify revenue leakage issues and develop solutions to address them. - Providing training and education to internal stakeholders, including customer service representatives and billing teams, to raise awareness of revenue assurance risks and promote best practices for revenue management and optimization.

V
Telecom Revenue Assurance Analyst
Vodafone
Jul'04- Mar'05

- Conducting detailed analysis of telecom billing and revenue data to identify potential revenue leakage and fraud risks. - Collaborating with cross-functional teams, including revenue assurance consultants, finance, and operations, to develop and implement revenue assurance controls and processes. - Conducting revenue assurance audits and reconciliations to identify and resolve discrepancies and errors in billing and charging systems. - Developing and maintaining revenue assurance reporting and dashboards to track revenue performance and identify trends and anomalies. - Providing training and education to internal stakeholders, including customer service representatives and billing teams, on revenue assurance best practices and procedures.

C
Credit & Risk Analyst
Citi Financial
May'03- Jul'04

- Conducting credit risk assessments of consumer loan and credit card applications, analyzing credit reports, income statements, and other financial information to evaluate creditworthiness. - Developing and implementing credit risk management strategies and policies, and monitoring credit portfolios to ensure adherence to these policies. - Conducting ongoing risk monitoring and analysis of credit portfolios, identifying trends and anomalies, and recommending actions to mitigate credit risk. - Collaborating with cross-functional teams, including marketing, sales, and operations, to develop and implement marketing and customer retention strategies that minimize credit risk. - Providing training and education to internal stakeholders, including customer service representatives and loan officers, on credit risk management best practices and procedures.

- Managing delinquent accounts and collections, developing and implementing collections strategies and processes, and analyzing collections data to improve collections performance. - Monitoring credit card transactions and identifying potential fraudulent activity, analyzing transaction data to detect patterns and trends, and developing and implementing fraud prevention and detection strategies. - Conducting analysis of credit card and loan portfolios to identify trends and risks, developing and implementing portfolio management strategies and policies, and monitoring portfolio performance and profitability.

A
Telecom Revenue Assurance & Fraud Analyst
Airtel
Feb'01- Apr'03

- Conducting detailed analysis of telecom billing and revenue data to identify potential revenue leakage and fraud risks. - Collaborating with cross-functional teams, including revenue assurance consultants, fraud analysts, finance, and operations, to develop and implement revenue assurance and fraud prevention controls and processes. - Conducting revenue assurance audits and reconciliations to identify and resolve discrepancies and errors in billing and charging systems. - Investigating potential instances of telecom fraud, analyzing transaction and call data to detect patterns and trends, and recommending actions to mitigate fraud risks. - Providing training and education to internal stakeholders, including customer service representatives, billing teams, and network engineers, on revenue assurance and fraud prevention best practices and procedures.

Bildung
Data Science
zu 2021
Master's Degree
Liverpool John Moores University

Projekte
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Technologien
Kurse
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Schulungen
Talent hat keine Schulungen hinzugefügt
Sprachen
English
Good