● Managing complete operations activities involving process set up ● Resource management and planning ● Tasks allocation and targets definition to leader and team members and follow up to meet deadlines ● Managing service for multiple locations (Cairo & North Cost). ● Design, plan and implement IT Business Application including policies and processes to control and ensuring IT compliance. ● Planning IT Business application & application Security rules. ● Project Manager for SAP S/4HANA across NEW GIZA Legal entities. ● Managing the operation activities for New Giza and the subsidiary companies (over 7 companies) ● Managing the implementation, operation, and maintenance of New Giza "SAP S/4HANA, Websites, Applications, SharePoint, Controllers, Access Doors, Vulnerabilities". ● Managing and setting up communication channels across the Organization structure. ● Managing End-to-End project activities right from ideation, conceptualization, project planning, budgeting, securing approvals, preparing technical documents. ● Resource & task scheduling & coordinating team meetings to monitor projects progress. ● Conducting feasibility study for undertaking new business critical projects and finalizing documents. ● Planning of risks and contingency situations and risk mitigation to ensure project progress and completion as per scheduled timelines cost and quality. ● Coordinating commercial negotiations including driving technical team and vendors to get the best-suited solutions with best available prices. ● Developing the overall IT strategy, systems, processes and standard procedures for diversified sectors within New Giza. KEY ACHIEVEMENTS & PROJECTS ● SharePoint ● Micro & MC for NGSC ● PaymentGateway ● NGSC Website ● SAP S/4HANA architect, infrastructure ● Robotics & automation ● SAP S/4HANA Implementation ● Sales Force CRM ● OneCommunity Mobile APP ● Business Application Strategy ● Network Automation Backup ● Doors physical access ● Backup and restore system ● Levels Website

● Managing complete operations activities involving process set up ● Resource management and planning ● Tasks allocation and targets definition to leader and team members and follow up to meet deadlines ● Managing service for multiple locations (Egypt & Italy). ● Design, plan and implement IT security, policies and processes to control and ensuring IT compliance. ● Design and plan data centres to meet business expansion plans and optimum performance. ● Planning IT infrastructure maintenance, installation, migration, server's configuration, Network configuration, Security rules. ● Managing Local Domain and wide groups. ● Managing infrastructure technical teams through development phases. ● Managing the operation activities for Marakez group and the subsidiary companies (over 8 companies) ● Managing the implementation, operation, and maintenance of Marakez Systems "AD -DHCP - DNS - SCCM - File service - WSUS - MDT -Printer - Radius services- FTP - cloud services". ● Managing the implementation, operation, and maintenance of Marakez network and security " Core Switches, Edge Switches, Load Balancers, Access Points, Controllers, Video surveillance, Firewalls, Internet Connectivity, VPN, Access Doors, Vulnerabilities, call manager, VOIP ". ● Managing and setting up communication channels across the Organization structure. ● Managing End-to-End project activities right from ideation, conceptualization, project planning, budgeting, securing approvals, preparing technical documents. ● Resource & task scheduling & coordinating team meetings to monitor projects progress. ● Conducting feasibility study for undertaking new business critical projects and finalizing documents. ● Planning of risks and contingency situations and risk mitigation to ensure project progress and completion as per scheduled timelines cost and quality. ● Manage project deliverables, milestones, and ensuring quality measurements for "Network - Security - Systems. ● Coordinating commercial negotiations including driving technical team and vendors to get the best-suited solutions with best available prices. ● Developing the overall IT strategy, systems, processes and standard procedures for diversified sectors within Marakez Holding Group. KEY ACHIEVEMENTS & PROJECTS ● Mall Of Arabia infrastructure ● Italy FAS Holding infrastructure ● MARAKEZ HQ infrastructure ● Billy Beez branches infrastructure ● Mall Of Tanta infrastructure ● SAP backend architect ● FAS company infrastructure ● Sohkna residential and commercial infrastructure ● AEON residential triple Play infrastructure ● Data center Move ● Mall of Arabia Video Surveillance ● MARAKEZ Group VOIP ● Office 365 Mail Migration ● MARAKEZ Group Active Directory restructuring ● Network and security assessment ● Doors physical access ● Backup and restore system ● Upgrading MARAKEZ group storage ● Yardi Mall Management ● SAP Business one

● provide off-shoring support to customers in terms of ● Understand customer business environment to enhance the current existing processes ● Deliver technical consultation and procedural engagements to customers to increase IT environment efficiency ● Building customers CMDB ● Projects Management to ensure milestones delivery within Time, Cost and Quality ● Supporting customer in technical proposal preparation and perform value engineering ● Technical presale and performing proof of concepts and show cases ● Maintaining company knowledge Base to ensure capturing the users / customers experience KEY ACHIEVEMENTS & PROJECTS ● ALEX Bank 365 implementation and ● TE Data NNMI failover migration ● ALEX Bank SCCM ● AAIB Bank Exchange Migration ● NBE Bank NNMI reconfiguration ● Cairo Airport NNMI & NA design

● Projects Service Delivery for both internal and external customers ● Support and operate all messaging systems to ensure service availability and optimum performance ● Handling users incidents and managing problem management ● Managing system changes and ensuring ITIL compliance ● performing capacity management to meet business expansion plans and ensure service availability ● Continuous business process improvement ● Responsible for Service Quality Assurance and measurement through SLAs and Customer Satisfaction ● Managing the following systems ● Responsible for generating team KPI's and dashboard IT Technical Support (Projects & Problem solving) ● Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. ● Vendor management to resolve technical problems with desktop computing equipment and software. ● Works with Help Desk and Network Operations staff to determine and resolve problems received from clients. ● Interact with numerous computer platforms in a multi-layered client server environment; ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. ● Trains and guide Vodafone Egypt staff for using hardware and software. ● Recommend / perform system upgrade on systems to ensure system availability. KEY ACHIEVEMENTS & PROJECTS ● SCCM Implementation ● MDT Implementation ● Deploying vulnerabilities patches ● Windows 7 Upgrade ● Exchange Upgrade ● Vodafone Retail Stores Opening (200 Stores) ● Remote Windows restore ● POS system Backend re-architect ● Printing follow-me system ● Updating Exchange attributes ● Implementing ITIL Model across Vodafone ● Deploying queuing ● Office 2010 Upgrade

Trouble shooting and resolving problems around PCs, Laptops, operating systems, servers, peripherals etc. for SYSTEL Company. ● Installing & configure computers, servers, switches, printers for the Company. ● Installing Programs for the user to help them work (Antivirus, Java, MS Office, Oracle, Acrobat Reader/Writer.) ● Creating users for the computers & E-mails. ● Taking Backup for the entire system. Role and Responsibilities ● Deliver projects within allocated budget, planned schedule and agreed on scope. ● Provide regular status report to senior management and customers. ● Manage projects across IT Virtcal "Microsoft System, Network, Security, VOIP,Video Surveillance " ● Manage implementation team ● Manage second line support team ● Vendor Management ● Follow up RFPs ● Plans, manages and reviews the delivery of support services that drive outcomes aligned to customer's IT and business goals. ● Escalation point, ensuring the customer receives a the agreed on support experience ● Ensure data delivery and availability ● Ensure proper communication with customers ● Evaluation and review changes prior implementation ● Ensure Postproduction testing and successful implementation of the applied changes ● Ensure accuracy during problem solving, applying temporary fixes or workaround ● Setting and creating the applications and department KPIs and objectives ● Analyse business processes and recommend systems and procedures for business improvement. ● Manage establishing Service Level Agreement (SLA) and Operational Level Agreement (OLA). ● Respond to system operation problems by determining causes and initiating resolutions. ● Business Analysis, systems analysis. ● Prepare business process documentation