V
Internet Call Center Representative
Vodafone Egypt
Feb'2013 - May'2014
Responsibilities
• Network Configuration and Troubleshooting on different mobile OS (Black Berry OS, IPhone OS, Android OS, Windows Mobiles OS)
• Connection & Troubleshooting for USB Devices under different OS (Windows OS, Linux OS, Mac OS)
• Network Configuration and Troubleshooting for 3G routers and MIFI devices.
• ADSL advanced Configuration (static IP, port forward, DVR configuration)
• ADSL troubleshooting for line issues (line down, unstable, slow performance)
3
7thSaad El-Deen Square, 12525, GIZA, EGYPT
Mobile: +18 / +94
https://eg.linkedin.com/in/remon-yousry-8a775365
Technical Skills
• Windows, MAC O.S, Red hat Linux, AIX and Linux under system Z
• VMware virtualization family Workstation, ESXi, vSphere and VCenter
• Docker & Container technology
• LDAP:
o Microsoft Active Directory
o IBM Security Directory Server (TDS)
• Database:
o Microsoft SQL server (Always On Availability Groups & Failover Cluster),
o IBM DB2 (HADR with TSAMP & Shared Storage with TSAMP)
o MongoDB (Run MongoDB Replica Set cluster as stateful on Kubernetes)
• Application Server: IBM WebSphere Application Server Network Deployment
o WebSphere Application Server (WAS) is a software product that performs the role of a web
application server, it acts as software framework and middleware that hosts Java-based web
applications
• Webserver: IBM HTTP Server
o IBM HTTP Server (IHS) is a web server based on the Apache Software Foundation's HTTP Server
that runs on AIX, HP-UX, Linux, Solaris, JADE, Windows NT, IBM i and z/OS
• Software Load balancer: IBM Edge Load balancer
o WebSphere Application Server Edge Components for load balancing, caching and centralized
security for enhanced performance at the edge of the network.
• Software Load balancer: HAproxy
o HAProxy is a free, very fast and reliable solution offering high availability, load balancing, and proxying for TCP and HTTP-based applications. It is particularly suited for very high traffic web
sites and powers quite a number of the world's most visited ones. Over the years it has become the de-facto standard opensource load balancer, is now shipped with most mainstream Linux
distributions, and is often deployed by default in cloud platforms.
4
7thSaad El-Deen Square, 12525, GIZA, EGYPT
Mobile: +18 / +94
https://eg.linkedin.com/in/remon-yousry-8a775365
• IBM Control Desk v7
o IBM Control Desk unified IT asset and service management software provides a common control
center for managing business processes for both digital and physical assets. It enables control,
governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.
• IBM ECM Solution
o IBM FileNet
* The FileNet® P8 family of products includes back-end services, development tools, and applications that address enterprise content and process management requirements
o IBM Case Manager
* IBM Case Manager is the platform for the digitalization of your business processes and case processing.
• IBM Cloud Pak for Automation:
o IBM Cloud Pak for Automation offers design, build, run, and automation services to rapidly
scale your programs and fully execute and operationalize an automation strategy.
• IBM Cloud Pak for Integration:
o IBM Cloud Pak for Integration offers a simplified solution to this integration challenge, allowing the enterprise to modernize its processes while positioning itself for future innovation. Once
installed, IBM Cloud Pak for Integration eases monitoring, maintenance and upgrades, helping the enterprise stay ahead of the innovation curve.
• IT Service Management:
o IBM Netcool Operations Insight
* IBM Netcool Operations Insight integrates infrastructure and operations management
into a single coherent structure across business applications, virtualized servers,
network devices and protocols, internet protocols, and security and storage devices.
• Analytics Solution:
o IBM Cognos Analytic 11
* Cognos Analytics V11 enhances the efficiency and capabilities of business users, report
authors, and administrators alike through a simplification of and the graduated nature of its user experience.
5
7thSaad El-Deen Square, 12525, GIZA, EGYPT
Mobile: +18 / +94
https://eg.linkedin.com/in/remon-yousry-8a775365
• DevOps tools
o Kubernetes
* Kubernetes is a portable, extensible, open-source platform for managing containerized
workloads and services, that facilitates both declarative configuration and automation.
* Building Kubernetes cluster with multi masters and worker nodes on bare metal
* Provision Kubernetes Persistent Volumes
* Using MetallB, traefik as load balancer and ingress controller
* Using Helm chart in making application deployment easy, standardized and reusable,
reduces deployment complexity, enhances operational readiness, and speeds up the adoption of cloud native apps
o Docker
* Docker is a set of coupled software-as-a-service and platform-as-a-service products that
use operating-system-level virtualization to develop and deliver software in packages
called containers.
* Creating Docker images using docker file, administrate and maintain docker environment
o IBM UrbanCode Deploy (Devops-automation deployment)
* UrbanCode Deploy is a tool for automating application deployments through your
environments which provided:
• Automated, consistent deployments and rollbacks of applications
• Orchestration of changes across servers, tiers and components
• Configuration and security differences across environments
• Clear visibility: what is deployed where and who changed what
• Integrated with middleware, provisioning and service virtualization
o Jenkins
* Install, configure, administrate and integrate Jenkins with other products ex: IBM RTC,
GitLab, urban code, SonarQube and Artifactory to automate the non-human part of the software development process, with continuous integration and facilitating technical
aspects of continuous delivery and automation deployment.
o GitLab
* Install, configure, administrate and integrate Gitlab as a source control installed directly
on OS or inside a container.
* Integrate Gitlab with IBM RTC, Jenkins and configure authentication with LDAP
* Building fully automated Pipeline from Building, testing and deployment on UAT,
Preproduction and production environments.
6
7thSaad El-Deen Square, 12525, GIZA, EGYPT
Mobile: +18 / +94
https://eg.linkedin.com/in/remon-yousry-8a775365
o Artifactory
* Install, configure, administrate and integrate artifactory that serves as a binary
repository manager.
o Docker Image Registry
* Using Harbor as Docker Image Registry for Kubernetes.
o Red Hat OpenShift v4.x
* Install, configure and administrate OpenShift over Red Hat CoreOS
o Red Hat OpenShift Container Storage
* Install, configure and administrate OpenShift Container Storage Engineered as the data
and storage services platform for Red Hat OpenShift
o Elasticsearch
* Install, configure and administrate EFK cluster for Kubernetes Pods logs and reports
o Ansible
* Automate Installation & Configuration for different products ex: WebSphere, FileNet,
MSSQL, DB2, Kubernetes etc
o Prometheus
* Install, configure and administrate Prometheus as an open-source system monitoring
and alerting toolkit for monitoring Kubernetes cluster
o Rook Ceph
* Rook turns distributed storage systems into self-managing, self-scaling, self-healing
storage services. It automates the tasks of a storage administrator: deployment,
bootstrapping, configuration, provisioning, scaling, upgrading, migration, disaster
recovery, monitoring, and resource management.
• Applications deployed on Kubernetes
o Kafka
o MongoDB
o Prometheus
o Nginx Ingress Controller
o Elasticsearch, Fluentd and Kibana (EFK)
o Jenkins & Gitlab
o Artifactory & SonarQube
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7thSaad El-Deen Square, 12525, GIZA, EGYPT
Mobile: +18 / +94
https://eg.linkedin.com/in/remon-yousry-8a775365
o Harbor Image Registry
o Rook Ceph
o MetalLB
o NFS dynamic Provisioning
Courses