A tech-savvy guy who loves to code and learn new technologies.
Bildung
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B.Eng
University of Nigeria, Bachelor's Degree
2016
Arbeit & Erfahrung
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Implementation and Support Analyst
Neulogic Solutions
Oct'2018 - May'2021
• Provide remote software support to clients
• Deployment, Maintenance, and Troubleshooting of Oracle enterprise applications and database
• Perform data processing, data manipulation and data analysis as well as system change
• Supporting the roll-out of new applications
• Providing support in the form of procedural documentation
• Testing and evaluating new technologies
• Following up with clients to ensure the problem is resolved
• Assisting call-ins or live chat with technical difficulties
• Talking customers through a series of actions to resolve a problem
• Assisting customers and staff with hardware and software challenges
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
• Maintained servers and systems to keep networks fully operational during peak
periods.
• Created user accounts and managed access control.
• Answered customer support inquiries via specialized ticket tracking platforms.
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Trainee Electrical Engineer
First Aluminum
Sep'2017 - Sep'2018
• Carry out routine maintenance on production line machinery
• Successfully liaise with contractors to carry out routine maintenance exercises
• Responsible for all safety protocols within and outside the factory environment.
• Performed in-depth electrical acceptance testing of completed hardware.
• Provided on-site engineering and technical services during installation and fielding processes.
• Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
• Read and analyzed blueprints and project documentation to develop workflows
and strategies.
• Calibrated and repaired existing systems to maintain functionality. • Evaluated power needs for various systems.
• Developed engineering documentation detailing system requirements and diagnostic procedures.
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Trainee Network Engineer
ipNX Nigeria
Oct'2016 - May'2017
• Installation, Maintenance, and Troubleshooting of Small/Medium scale networks
• Carryout maintenance exercise at RF base stations
• Successfully migrated Wireless radio users to Optical Fiber.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Assisted with implementation and support of network monitoring tools.
• Performed troubleshooting for Juniper, Cisco and packet analysis.
• Performed virtual machine provisioning and VM priority setup.
• Managed, tracked and coordinated problem resolution and escalation processes.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Monitored network capacity and performance to diagnose and resolve complex network problems.