UAE. LafargeHolcim Company, Cairo, Egypt. Seif Group of Companies, Giza, Egypt. Fixed many issues by providing different solutions either by applying patches or data fixes or a new setup in many modules. Fixed complex issues by working with Oracle through My Oracle Support. Making sure that the latest critical recommended patches are applied. Review the implementation of many modules. Provided training in some areas to IT engineers and key users. Used TOAD, SQL PLUS and PL/SQL to run scripts, queries and diagnostics. EBS tax Implementation. Used Putty to apply patches and GDF patches. Run many diagnostics such as MGD diagnostics, AP List and others. Checked the balances in the subledgers and GL and investigated about any difference between them. Oracle ERP Manager in Luna Group of Companies, for about one year. Six October City, Egypt. Provided technical advice and recommended solutions to IT engineers in different areas including Financial, Supply Chain, HR, Payroll and Manufacturing to maintain the applications. Ran Diagnostics in different areas to troubleshoot many issues. Helped and advised developers to get customized reports that fit the business needs. Worked with DBAs and recommended to apply all critical recommended Patches that are required for the system to function properly. Team Leader & Senior Oracle Support Engineer for about 10 years in Oracle Corporation Smart Village, Cairo - Alexandria Desert Road, Giza, Egypt. Worked globally as Senior Oracle Support Engineer at Oracle and Assisted Oracle customers in solving functional and technical problems and answered their questions. Worked as Knowledge Management (KM) Coach in coaching many engineers to produce good quality knowledge management documents. And participated in EBS AP KM Teams Project and Promoted to Knowledge Management (KM) Coaching Mentor. Worked as PLA KM Group Lead for Payments, Cash Management and AP Technical clusters in driving my groups towards shared Knowledge Management (KM) goals and I was responsible for managing the KM content within my areas. Worked with development on product improvement programs (such as testing, and figuring out bugs. etc) as required. One of my roles is being a Cluster Team Coordinator (Team Leader), Distributed the Service Requests among analysts based on their skills in case of manual assignments and guided the new employees and trained them. Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc). Participating in Root Cause/Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product. Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area. Senior Oracle Financial Consultant for 2 years in Ghabbour Group of Companies Cairo - Alexandria Desert Road, Giza, Egypt. Worked as Senior Oracle Financial Consultant for Ghabbour Group of Companies. I've done implementations and support for Oracle Financial modules in 11 companies; include 8 companies use the Egyptian pound as a main currency and three companies use the American dollar as a main currency. The companies includes Ghabbour Egypt, Prima, Itamco, Interland, VCI, CITI, EMT, RGI, GCT, GIT, and ITS. Created application workaround for some business areas and provided Training for Key users & End users. I also did the following tasks for the whole group of companies (11 companies): Oracle Financial Applications Implementation and Support. Procure To Pay Cycle. Creating application workaround for some business areas. System setup. System Administration Solution design. Training for Key users & End users. Application Security design. Data migration & Design a Loader and Macro for data migration purposes. Senior Bank Representative for 2 years, Fleet Boston Financial Framingham, Massachusetts, USA. Established and solidified customer relationships by selling financial products to meet the needs of customers and prospects and providing services to customers in a professional and efficient manner. Established relationships and provided assistance to both small business clients and individual customers. Processed all bank products such as deposit, loan, and investment accounts through the bank applications. Processed ATM operations and teller transactions. Expertise in online banking and provided online banking support to clients. Used financial applications such as CrossSell, LoanCalc, Pega, and Flextran. Accessed client's information and account's information through Mainframe systems HOGAN and UCCEL and provided financial information. Consulted with clients to maximize their usage of banking services. Accountant for 5 years, the Accounting Office of Adly Labib Samaan Sohag, Egypt. Prepared and analyzed financial statement, general ledger, balance sheet, and detailed journal entries. Examined financial account and records and prepared financial reports. Developed and maintained excellent client relationship and provided financial and tax advice.