• Provide remote software support to clients • Deployment, Maintenance, and Troubleshooting of Oracle enterprise applications and database • Perform data processing, data manipulation and data analysis as well as system change • Supporting the roll-out of new applications • Providing support in the form of procedural documentation • Testing and evaluating new technologies • Following up with clients to ensure the problem is resolved • Assisting call-ins or live chat with technical difficulties • Talking customers through a series of actions to resolve a problem • Assisting customers and staff with hardware and software challenges • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment. • Maintained servers and systems to keep networks fully operational during peak periods. • Created user accounts and managed access control. • Answered customer support inquiries via specialized ticket tracking platforms.

• Carry out routine maintenance on production line machinery • Successfully liaise with contractors to carry out routine maintenance exercises • Responsible for all safety protocols within and outside the factory environment. • Performed in-depth electrical acceptance testing of completed hardware. • Provided on-site engineering and technical services during installation and fielding processes. • Reduced electrical construction hazards with upgraded safety policies and stringent enforcement. • Read and analyzed blueprints and project documentation to develop workflows and strategies. • Calibrated and repaired existing systems to maintain functionality. • Evaluated power needs for various systems. • Developed engineering documentation detailing system requirements and diagnostic procedures.

• Installation, Maintenance, and Troubleshooting of Small/Medium scale networks • Carryout maintenance exercise at RF base stations • Successfully migrated Wireless radio users to Optical Fiber. • Provided network support services for devices such as hubs, bridges, routers and other hardware. • Assisted with implementation and support of network monitoring tools. • Performed troubleshooting for Juniper, Cisco and packet analysis. • Performed virtual machine provisioning and VM priority setup. • Managed, tracked and coordinated problem resolution and escalation processes. • Provided complete end-to-end engineering and installation of route-based IP network solutions. • Monitored network capacity and performance to diagnose and resolve complex network problems.