GH | Nairobi, KE) - Achieve Business Goals: Support all departments in providing technology expertise where required. - Maintain Operations and Systems: Provide accurate support to technology team to ensure raised tickets are handled within SLA. - Increase User Satisfaction: Guide and support the technology team in delivering customer requirements and updating product features where required.

GH | Nairobi, KE) - Design and Implement solutions: Support the design and implementation of solutions for external clients and internal use as the specifications require. - Worked on and supported the mobile banking solutions clients were using. - Worked directly with telecom and payment providers on SMS and payments integration unto our existing platforms - Develop clients: Support the business development in the Firm when it comes to attending meetings to make a pitch. - Monitor ongoing client engagements: Spend time delivering on service level agreements, using reports for service improvements. Projects/Achievements • Backend Engineer in the redesign of Ecobank mobile banking solution from a monolith application in PHP to microservices in Java spring boot and using Kubernetes for orchestration. • Designed and implemented an e-payments solution on Cellulant's Tingg Ghana using integrations to all the mobile money networks available, generating an increased revenue and scaling the monthly active users. • Backend Engineer in the development and roll-out of Ecobank mobile banking solution in 33 African affiliate countries for over 12 million customers and having a reach of over 100 million potential customers across the continent. • Designed and Implemented a USSD solution for NIB bank Ghana connected to the mobile banking solution to create a wider reach for the financial inclusion of their customers • Backend engineer in the implementation of a USSD shortcut solution to enable the payments of bills easier and faster for all customers. This was used by banks in Kenya and Uganda to scale their customer base

GH) - Worked as part of the Partner Engineering team to deliver projects that meets or exceeds partners expectations.

GH) - Management of the Spare Part Management System (SPMS) which led to a reduction in unaccounted units. - Performed database operations to validate already stored data. - Compiled reports on spare part requests and collections, daily, weekly and monthly Projects/Achievements • Restructuring on the buffer system to enable easier access and accountability of products. • Improved the reporting and tracking system using excel to increase turnaround time on repairs and return of products. • Improved spare part reports to properly advise stakeholders on the status of products in the buffer and repair shop

GH) - Handled the sorting of daily SIM registrations and SIM activations. - Prepared daily and monthly reports on the trend of registered and unregistered customers on the Airtel network