Mohamed .
- Mr
- **** **** ****
- 11 yrs Experience
- Within a Month
- Lead
• My extensive background of +10 years in Information Technology, Project Management, and designing/implementing technical solutions to accomplish time-to-market objectives. • Strong leadership and people/resource management skills. Excellent communication and presentation skills. Excellent supervisory skills including hiring, payroll, and others. • Build Business Process Management, Financial, and Infrastructure systems to maximize business results in manufacturing and service organizations in a multinational environment, telecommunication, and Real Estate industries. • Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced time-sensitive environments. • Highly skilled in vendor management, Projects Management, Time Management, Management skills, Operating systems, Servers, Networks, Security, cloud, system architecture, Design, applications, and Business Process Management
Education
B
Business & information systems
Sherouk Academy, Bachelor's Degree 2009
Work & Experience
N
IT Manager Business Application Manager
New Giza Developments Jan'2020 - May'2021
● Managing complete operations activities involving process set up
● Resource management and planning
● Tasks allocation and targets definition to leader and team members and follow up to meet deadlines
● Managing service for multiple locations (Cairo & North Cost).
● Design, plan and implement IT Business Application including policies and processes to control and ensuring IT compliance.
● Planning IT Business application & application Security rules.
● Project Manager for SAP S/4HANA across NEW GIZA Legal entities.
● Managing the operation activities for New Giza and the subsidiary companies (over 7 companies)
● Managing the implementation, operation, and maintenance of New Giza "SAP S/4HANA, Websites, Applications, SharePoint, Controllers, Access Doors, Vulnerabilities".
● Managing and setting up communication channels across the Organization structure.
● Managing End-to-End project activities right from ideation, conceptualization, project planning,
budgeting, securing approvals, preparing technical documents.
● Resource & task scheduling & coordinating team meetings to monitor projects progress.
● Conducting feasibility study for undertaking new business critical projects and finalizing documents.
● Planning of risks and contingency situations and risk mitigation to ensure project progress and completion
as per scheduled timelines cost and quality.
● Coordinating commercial negotiations including driving technical team and vendors to get the best-suited
solutions with best available prices.
● Developing the overall IT strategy, systems, processes and standard procedures for diversified sectors
within New Giza.
KEY ACHIEVEMENTS & PROJECTS
● SharePoint ● Micro & MC for NGSC
● PaymentGateway ● NGSC Website
● SAP S/4HANA architect, infrastructure ● Robotics & automation
● SAP S/4HANA Implementation ● Sales Force CRM
● OneCommunity Mobile APP ● Business Application Strategy
● Network Automation Backup ● Doors physical access
● Backup and restore system ● Levels Website
M
MARAKEZ Group IT Infrastructure AND Information Security Manager
MARAKEZ Holding Group Mar'2016 - Jan'2020
● Managing complete operations activities involving process set up
● Resource management and planning
● Tasks allocation and targets definition to leader and team members and follow up to meet deadlines
● Managing service for multiple locations (Egypt & Italy).
● Design, plan and implement IT security, policies and processes to control and ensuring IT compliance.
● Design and plan data centres to meet business expansion plans and optimum performance.
● Planning IT infrastructure maintenance, installation, migration, server's configuration, Network
configuration, Security rules.
● Managing Local Domain and wide groups.
● Managing infrastructure technical teams through development phases.
● Managing the operation activities for Marakez group and the subsidiary companies (over 8 companies)
● Managing the implementation, operation, and maintenance of Marakez Systems "AD -DHCP - DNS - SCCM - File service - WSUS - MDT -Printer - Radius services- FTP - cloud services".
● Managing the implementation, operation, and maintenance of Marakez network and security " Core
Switches, Edge Switches, Load Balancers, Access Points, Controllers, Video surveillance, Firewalls, Internet
Connectivity, VPN, Access Doors, Vulnerabilities, call manager, VOIP ".
● Managing and setting up communication channels across the Organization structure.
● Managing End-to-End project activities right from ideation, conceptualization, project planning,
budgeting, securing approvals, preparing technical documents.
● Resource & task scheduling & coordinating team meetings to monitor projects progress.
● Conducting feasibility study for undertaking new business critical projects and finalizing documents.
● Planning of risks and contingency situations and risk mitigation to ensure project progress and completion
as per scheduled timelines cost and quality.
● Manage project deliverables, milestones, and ensuring quality measurements for "Network - Security -
Systems.
● Coordinating commercial negotiations including driving technical team and vendors to get the best-suited
solutions with best available prices.
● Developing the overall IT strategy, systems, processes and standard procedures for diversified sectors
within Marakez Holding Group.
KEY ACHIEVEMENTS & PROJECTS
● Mall Of Arabia infrastructure ● Italy FAS Holding infrastructure
● MARAKEZ HQ infrastructure ● Billy Beez branches infrastructure
● Mall Of Tanta infrastructure ● SAP backend architect
● FAS company infrastructure ● Sohkna residential and commercial infrastructure
● AEON residential triple Play infrastructure ● Data center Move
● Mall of Arabia Video Surveillance ● MARAKEZ Group VOIP
● Office 365 Mail Migration ● MARAKEZ Group Active Directory restructuring
● Network and security assessment ● Doors physical access
● Backup and restore system ● Upgrading MARAKEZ group storage
● Yardi Mall Management ● SAP Business one
O
System Engineer
OMS Company Jul'2015 - Mar'2016
● provide off-shoring support to customers in terms of
● Understand customer business environment to enhance the current existing processes
● Deliver technical consultation and procedural engagements to customers to increase IT environment
efficiency
● Building customers CMDB
● Projects Management to ensure milestones delivery within Time, Cost and Quality
● Supporting customer in technical proposal preparation and perform value engineering
● Technical presale and performing proof of concepts and show cases
● Maintaining company knowledge Base to ensure capturing the users / customers experience
KEY ACHIEVEMENTS & PROJECTS
● ALEX Bank 365 implementation and ● TE Data NNMI failover migration
● ALEX Bank SCCM ● AAIB Bank Exchange Migration
● NBE Bank NNMI reconfiguration ● Cairo Airport NNMI & NA design
V
Enterprise Messaging Administrator
Vodafone Egypt May'2011 - Jul'2015
● Projects Service Delivery for both internal and external customers
● Support and operate all messaging systems to ensure service availability and optimum performance
● Handling users incidents and managing problem management
● Managing system changes and ensuring ITIL compliance
● performing capacity management to meet business expansion plans and ensure service availability
● Continuous business process improvement
● Responsible for Service Quality Assurance and measurement through SLAs and Customer Satisfaction
● Managing the following systems
● Responsible for generating team KPI's and dashboard
IT Technical Support
(Projects & Problem solving)
● Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral
equipment and software within established standards and guidelines.
● Vendor management to resolve technical problems with desktop computing equipment and software.
● Works with Help Desk and Network Operations staff to determine and resolve problems received from clients.
● Interact with numerous computer platforms in a multi-layered client server environment; ensure desktop
computers interconnect seamlessly with diverse systems including associated validation systems, file
servers, email servers, computer conferencing systems, application servers, and administrative systems.
● Trains and guide Vodafone Egypt staff for using hardware and software.
● Recommend / perform system upgrade on systems to ensure system availability.
KEY ACHIEVEMENTS & PROJECTS
● SCCM Implementation ● MDT Implementation
● Deploying vulnerabilities patches ● Windows 7 Upgrade
● Exchange Upgrade ● Vodafone Retail Stores Opening (200 Stores)
● Remote Windows restore ● POS system Backend re-architect
● Printing follow-me system ● Updating Exchange attributes
● Implementing ITIL Model across Vodafone ● Deploying queuing
● Office 2010 Upgrade
S
IT Administrator
SYSTEL Motorola Egypt Aug'2009 - May'2011
Trouble shooting and resolving problems around PCs, Laptops, operating systems, servers, peripherals
etc. for SYSTEL Company.
● Installing & configure computers, servers, switches, printers for the Company.
● Installing Programs for the user to help them work (Antivirus, Java, MS Office, Oracle, Acrobat Reader/Writer.)
● Creating users for the computers & E-mails.
● Taking Backup for the entire system.
Role and Responsibilities
● Deliver projects within allocated budget, planned schedule and agreed on scope.
● Provide regular status report to senior management and customers.
● Manage projects across IT Virtcal "Microsoft System, Network, Security, VOIP,Video Surveillance "
● Manage implementation team
● Manage second line support team
● Vendor Management
● Follow up RFPs
● Plans, manages and reviews the delivery of support services that drive outcomes aligned to customer's IT
and business goals.
● Escalation point, ensuring the customer receives a the agreed on support experience
● Ensure data delivery and availability
● Ensure proper communication with customers
● Evaluation and review changes prior implementation
● Ensure Postproduction testing and successful implementation of the applied changes
● Ensure accuracy during problem solving, applying temporary fixes or workaround
● Setting and creating the applications and department KPIs and objectives
● Analyse business processes and recommend systems and procedures for business improvement.
● Manage establishing Service Level Agreement (SLA) and Operational Level Agreement (OLA).
● Respond to system operation problems by determining causes and initiating resolutions.
● Business Analysis, systems analysis.
● Prepare business process documentation
Professional Skills
Language
- Java 1 year(s)
- PHP 7 year(s)
Database
- Oracle 1 year(s)
- MySQL 7 year(s)
- Microsoft SQL Server 7 year(s)
Technology
- Sap 5 year(s)
General
- ERP 11 year(s)
- VoIP 5 year(s)
- FTP 3 year(s)
- Unix 11 year(s)
- SharePoint 1 year(s)
- Microsoft 12 year(s)
Languages
- English good
