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Senior ATG Developer
HP Enterprise Services
Jun'2011 - Jun'2013
• Description:
* E-Commerce web application for both business and consumer users (B2B , B2C) including multiple channel (online, retention, retail, blyk) selling
multiple types of products (handset, accessories, mobile subscription, etc)
• Role:
* Lead a team of ATG developers to deliver fixes for production issues in compliance with Service Level Agreement.
* Estimate, assign production issues to developers and help them to deliver fixes
* Do root cause analysis and implement and deploy fixes to production
environment, for example: I've fixed a critical pricing issue, XSS vulnerability,
and BCC full deployment performance issue
* Train and mentor new team joiners on production support process, tools ,
and procedures to maintain high quality and time critical deliverables.
* Direct communication with the customer and HP NL team using mobile phone, microsoft communicator, and E-mails.
• Tools and technologies:
* ATG B2C, B2B Commerce 2006.3
* ATG B2C, B2B Commerce 9.1
* ATG Content Administration & Merchandising
* Jboss 4.1, Jboss 5
* J2SE 1.5
* JSP, DSP, DSPEL
* Tools: eclipse ,Remedy 6, Remedy 7.1 for trouble ticketing