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Software Engineer
Guaranty Trust Bank
Oct'2019 - May'2021
Designed and developed applications to support banking operations.Helmed the provision of user training and awareness to over 100+ internal staff members which provided them with the needed knowledge to effectively manage banking applications.Provided second level support for over 100 applications and processes which improved customer support ratings.Spearheaded the automation of over 200 processes leveraging ProcessMaker, successfully reduced turnaround time by over 90%.Led the upgrade of outdated ProcessMaker processes to conform with the latest framework requirements, the upgrade led to the reduction of bugs, syntax and logical errors, documentation and logical performance.Developed, implemented, and supported technological solutions to meet customer and business needs.Oversaw the continuous improvement of in-house applications to reduce errors and increase performance, ensured timely monthly backup and restoring of all applications managed.Rendered second level support for non-core banking and e-banking solutions, process the automation of user request for possible solutions, deign new processes and administrative functions on all workflow applications.Created technical reports to aid the deployment and upgrade of new and existing applications.