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Technical Support Engineer
Influx Inc
Jul'2014 - May'2016
Collaborated with internal teams to provide technical support for leading technology, eCommerce and WordPress companies in the US, Australia, and UK.
* Analyzed technical issues reported by customers to troubleshoot and resolve them thus ensuring optimal levels of customer satisfaction.
* Tested customer applications to reproduce issues, fix and escalate bugs and new feature requests to engineers.
* Maintained clear, concise, and positive communication for all support cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.
* Helped in creation of documentation and training material for use internally.