Retention marketing leader, User Retention, EDM, E-Commerce, Shopify. I started my career as a mechatronics engineer but that didn't last too long since I shifted my career to customer support and retention. I can work as: pre-sale & after-sale chat support agent. Ticketing. I will make sure that tickets are replied in a mannerly time in a professional way to keep the customer happy and satisfied. I was a Team leader for a live chat & sales team in my last job. I was responsible for giving them training on the CRM system and ERP system. I checked the quality (fatal, non-fatal errors, FRT). I had weekly meetings with them. I have experience with Shopify I can do EDM - E-mail marketing using Klaviyo, Smart-push and others. I am a shopify account expert. Cross-sell & Up-Sell programs.

Experienced Senior Process Analyst in AR Management with 5+ years in RCM domain. Proficient in claim status review, denial management, AR follow-ups, and SLA adherence. Expertise in working across Practice Management Systems and payer portals. Demonstrated ability to improve collection efficiency, ensure client satisfaction, and contribute to process improvement.

Hello, my name is Guya and I am a UI/UX designer, and a graphic designer as well. I have recently finished my certificate in the field, and have a bachelor's degree in art and culture. I am creative and highly motivated, and can't wait to get to work on highly functional and efficient user experience and designs. I live and work in Israel, but grew up in California and am a native English speaker.